Governance
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Instructions: Choose an answer for each question and then click on the "Get Results" button at the end of the quiz.
1. Which of the following is an a la carte outsourcing approach for specialized needs or programs? A. Traditional outsourcing B. Service centers C. Worksharing arrangements D. Out-tasking
2. How can the process review help with determining whether or not outsourcing is necessary? A. It will determine how satisfied internal customers are with HR functions. B. It will determine potential service partners that can perform the necessary function. C. It will determine those tasks/functions that may be corrected internally with little or no intervention.
3. When assessing the need to outsource a specific benefits function, what is one thing the company should consider? A. Whether to consolidate multiple services to one service partner B. The results of an RFP evaluation C. Whether the bidder met key specifications
4. What is the primary purpose of a request for information (RFI)? A. To determine specific fees charged by service partners B. To qualify or disqualify service partners C. To obtain references for prospective service partners
5. Who assumes the most risk in a prospectively experience-rated plan? A. The employer B. The insurer C. The employee D. The provider
6. Which of the following is an advantage of a self-insured plan? A. Known cost B. Tax advantages for life insurance C. Potentially lower costs D. Enhanced employee relations
7. Which statement is most accurate regarding the letter of intent? A. It is sent at the same time as the request for proposal. B. It is sent to all bidders as a way of finalizing the bidding process. C. It designates a period of time to finalize and implement the final contract.
8. If the primary service partner will be utilizing sub-contractors to provide the service, what should the client company include in the contract? A. That a binder request be required B. That they have the right to approve/disapprove any subcontractors C. That the primary service partner establishes and monitors the performance measures
9. When a typical HR function is now performed by the service partner, what is one of the primary goals of the HR department? A. To deliver seamless, uninterrupted service to the employees B. To allow the service partner to control the transition C. To ensure all departments are affected by the transition
10. Which statement is most accurate regarding the members of the implementation team? A. Only the staff should be part of the team B. Members must be in a management role or higher C. All levels of the organization should be included on the team
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