Test Your Knowledge

Organizational Culture Change: A Work-Life Perspective (Course W4)

Instructions: Choose an answer for each question and then click on the "Get Results" button at the end of the quiz.

1. Which of the following best describes organizational culture?
A. Geographic location of the workplace
B. The collective behaviors of individuals within an organization
C. Organizational procedures, manuals and dress codes
D. Superficial details indicating how things are done

2. Which of the following has the most significant influence on the formation of an organization�s culture?
A. Union representatives and bargaining agreements
B. HR policies and procedures
C. The organization�s approach towards total rewards
D. The industry, environment and leaders of the organization

3. Which of the following best describes why it is so difficult to change organizational culture?
A. People are likely to keep their belief system even if data contradicts it
B. Senior management will not support changes when a company is performing successfully
C. It is costly to update all the policies and procedures
D. Supervisors lack good communication skills

4. Which of the following is key to look at when diagnosing the organization�s current culture?
A. Recruiting methods
B. Practices and behaviors
C. Employee benefits
D. Other organizations in a similar industry

5. Which of the following must be done when defining the desired culture?
A. Question basic assumptions
B. Take a cultural walk
C. Review exit interview data
D. Rely solely on senior management for direction

6. What is the desired outcome of a gap analysis?
A. A strategy for communicating the changes
B. A detailed picture of the current situation
C. A realistic picture of where the organization wants to go
D. A plan that leverages things that are working well and addresses issues that need to be changed

7. Which of the following best describes the contemplation stage of change?
A. One has no intention of changing behavior in the foreseeable future
B. Individuals are aware there is a problem and are seriously thinking about addressing it
C. Individuals are intending to take action soon
D. Individuals begin to modify their behavior, experiences or environment

8. Why is it helpful to understand the stages of the change readiness model?
A. It helps determine the decision-maker�s openness and motivation to support change.
B. It points out how to overcome resistance to change.
C. It provides a step-by-step process for facilitating change.
D. It describes how to motivate people to change.

9. Why is it important to create a sense of urgency when planning for change?
A. It catches the attention of stakeholders when it�s shown how change will result in either avoiding a great loss or adding great value.
B. It helps identify key stakeholders more quickly and effectively.
C. It allows for change agents to pilot programs early on.
D. It results in a business case that will be approved and supported by all.

10. Which of the following is most accurate when planning to communicate the change?
A. Provide different messages to different audiences over several months
B. Don�t over-communicate as it could lead to confusion and frustration
C. Ensure all communications are sent directly from the change agent
D. Communicate multiple times using multiple communication channels

The Test Your Knowledge questions are intended to provide a small sample of the information covered in a particular course. Passing this test should not be considered an indicator that you also will pass the related certification exam.No portion of this document may be reproduced in any form without express written permission from WorldatWork. Copyright 2007 WorldatWork.

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